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Fax number: |
954-374-8563 |
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We are not a large company. We are a handfull of aquarium hobbyists
that love what we do, and we do it well. But due to our small
size, there isn't anyone to monitor our phones all the time,
and continue to get all our work done, so we are not able to
consistently take business calls during the day; all of us are
simply to busy working with our livestock, making sure that we
pick only the best specimens, and pack them well for shipping
so they arrive at your door in the best condition possible. This
is the secret to keeping the quality of our specimens high, and
the prices low! We are aware that this is an inconvience, and
we apologize. We do recognize, however, that some people do want
to be able to be in contact with us through the phone, so now
we offer 2 choices of call-back service.
- Send us an email, and we promise that we will call you back
either the same or the next day,  Email us at customerservice@aquacon.com
to request a phone call.
- Phone us at 954-747-8511 but understand you may have
to leave us a message. We promise that we will call you back
either the same or the next day. |
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Although the best method to place an order is through the Aquatic
Connection Website, we do understand some people would rather
talk with one of us. Once again you have two choices.
-Send us an email, and we promise that we will call you back
either the same or the next day,Email us at sales@aquacon.com
and request a phone call to place an order.
- Phone us at 954-747-8511 but understand you may have
to leave us a message. We promise that we will call you back
either the same or the next day. |
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To check on an Order Processed but not shipped: |
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Whenever an order is processed by our shopping cart, there is
an automatic receipt and confirmation sent to your email address
provided, confirming our receipt of your order. If you do not
receive the receipt when you place your order, please email below.
We will reply to you the same day as long as you email us during
business hours..
Email us at customerservice@aquacon.com
to request information about your order. |
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To request tracking information: |
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When orders are shipped, we provide Fedex with the email address
you provided us. You then receive an email from Fedex within
a few hours so you may check on delivery information and recieve
your tracking number. For livestock orders we also place phone
calls to let you know that your order is being shipped, so that
you know that it is arriving the next day.
If you have not received your tracking number, please email us
and we will resend the information to you. We will reply to you
the as quick as possible as long as you email us during business
hours.
Email us at customerservice@aquacon.com
to requesting your tracking information .
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To help with live stock and aquarium equipment technical questions: |
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We are glad to help with all your aquarium or livestock questions!
Simply send us an email with your questions or concerns, and
we will get back to you as soon as possible.
Email us at customerservice@aquacon.com
to get all your questions answered. |
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To Report DOA's and deaths during guarantee period. |
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Sometimes, no matter how well a specimen is packed, the stress
from its travels will cause it to perish while in transit. This
is unforunate, but we are here to help you. Simply send us digital
pictures of the dead items attached to your email letting us
know what died. As long as your package was received within our
guidelines, acclimated according to directions, and you have
sent us digital pictures during the 48 hour time period, your
items are guaranteed. Please provide us nescessary information
and we will contact you as soon as we are able.
Email us at customerservice@aquacon.com
for DOA information. |
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Mailing Adress: |
Aquatic Connection
5401 NW 102nd Bldg 115
Ft Lauderdale, Florida 33351 |
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Local Customer Pick Up |
We are a warehouse, and so we are not open to the public for
shopping. You must order on the website. However, for local customers,
instead of shipping your order,we do allow customer pick up.
Simply select customer pickup as your shipping option, and we
call you to see what day you wish to pick up your order. It will
be boxed and ready to go for you when you arrive! |
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