Saltwater Fish

Aquarium Saltwater Fish Aquarium Live Corals Aquarium Marine Plants Invertebrates Aquarium Live Rock Aquarium Live Sand

Fax number:  954-374-8563 

 Contact us by phone:
 
 
We are not a large company. We are a handfull of aquarium hobbyists that love what we do, and we do it well. But due to our small size, there isn't anyone to monitor our phones all the time, and continue to get all our work done, so we are not able to consistently take business calls during the day; all of us are simply to busy working with our livestock, making sure that we pick only the best specimens, and pack them well for shipping so they arrive at your door in the best condition possible. This is the secret to keeping the quality of our specimens high, and the prices low! We are aware that this is an inconvience, and we apologize. We do recognize, however, that some people do want to be able to be in contact with us through the phone, so now we offer 2 choices of call-back service.

- Send us an email, and we promise that we will call you back either the same or the next day, Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at customerservice@aquacon.com to request a phone call.

- Phone us at 954-747-8511 but understand you may have to leave us a message. We promise that we will call you back either the same or the next day.
For Phone Orders: 
   
 
 
Although the best method to place an order is through the Aquatic Connection Website, we do understand some people would rather talk with one of us. Once again you have two choices.

-Send us an email, and we promise that we will call you back either the same or the next day,Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at sales@aquacon.com and request a phone call to place an order.

- Phone us at 954-747-8511 but understand you may have to leave us a message. We promise that we will call you back either the same or the next day.
To check on an Order Processed but not shipped: 
   
 
 


Whenever an order is processed by our shopping cart, there is an automatic receipt and confirmation sent to your email address provided, confirming our receipt of your order. If you do not receive the receipt when you place your order, please email below. We will reply to you the same day as long as you email us during business hours..

Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at customerservice@aquacon.com to request information about your order.
To request tracking information: 
   
 
 

When orders are shipped, we provide Fedex with the email address you provided us. You then receive an email from Fedex within a few hours so you may check on delivery information and recieve your tracking number. For livestock orders we also place phone calls to let you know that your order is being shipped, so that you know that it is arriving the next day.


If you have not received your tracking number, please email us and we will resend the information to you. We will reply to you the as quick as possible as long as you email us during business hours.

Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at customerservice@aquacon.com to requesting your tracking information .

To help with live stock and aquarium equipment technical questions: 
   
 
 
 
We are glad to help with all your aquarium or livestock questions! Simply send us an email with your questions or concerns, and we will get back to you as soon as possible.


Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at customerservice@aquacon.com to get all your questions answered.
To Report DOA's and deaths during guarantee period.
   
 
 
 
Sometimes, no matter how well a specimen is packed, the stress from its travels will cause it to perish while in transit. This is unforunate, but we are here to help you. Simply send us digital pictures of the dead items attached to your email letting us know what died. As long as your package was received within our guidelines, acclimated according to directions, and you have sent us digital pictures during the 48 hour time period, your items are guaranteed. Please provide us nescessary information and we will contact you as soon as we are able.

Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at customerservice@aquacon.com for DOA information.
   
Mailing Adress:   Aquatic Connection
5401 NW 102nd Bldg 115
Ft Lauderdale, Florida 33351 
   
Local Customer Pick Up  We are a warehouse, and so we are not open to the public for shopping. You must order on the website. However, for local customers, instead of shipping your order,we do allow customer pick up. Simply select customer pickup as your shipping option, and we call you to see what day you wish to pick up your order. It will be boxed and ready to go for you when you arrive!