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Phone Number 954-747-8511 ~ Fax
Number 954-374-8563 |
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We are not a large company. We are a handfull of aquarium hobbyists
that love what we do, and we do it well. This is the secret to
keeping the quality of our specimens high, and the prices low!
If you have any questions give us a call, we'll try and help
you out!
- Rather send an email? We promise that we will email you back
either the same or the next day,  Email us at customerservice@aquacon.com
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Although the best method to place an order is through the Aquatic
Connection Website, we do understand some people would rather
talk with one of us. Phone 954-747-8511we will help you
through the ordering process the best we can. |
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To check on an Order Processed but not shipped: |
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Whenever an order is processed by our shopping cart, there is
an automatic receipt and confirmation sent to your email address
provided, confirming our receipt of your order. If you do not
receive the receipt when you place your order, please email below.
We will reply to you within 24 hours.
Email us at customerservice@aquacon.com
to request information about your order. |
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To request tracking information: |
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When orders are shipped, we provide Fedex with the email address
you provided us. You then receive an email from Fedex within
a few hours so you may check on delivery information and recieve
your tracking number. For livestock orders we also place phone
calls to let you know that your order is being shipped, so that
you know that it is arriving the next day.
If you have not received your tracking number, please email us
and we will resend the information to you. We will reply to you
the as quick as possible as long as you email us during business
hours.
Email us at customerservice@aquacon.com
to requesting your tracking information .
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To help with live stock and aquarium equipment technical questions: |
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We are glad to help with all your aquarium or livestock questions!
Phone us at 954-747-8511 and we will help you with your
technical questions the best we can.
Or, you can email us at customerservice@aquacon.com to get all
your questions answered. |
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To Report DOA's and deaths during guarantee period. |
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Sometimes, no matter how well a specimen is packed, the stress
from its travels will cause it to perish while in transit. This
is unforunate, but we are here to help you. Simply send us digital
pictures of the dead items attached to your email letting us
know what died. As long as your package was received within our
guidelines, acclimated according to directions, and you have
sent us digital pictures during the 48 hour time period, your
items are guaranteed. Please provide us nescessary information
and we will contact you as soon as we are able.
Email us at customerservice@aquacon.com
for DOA information. |
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Mailing Adress: |
Aquatic Connection
5401 NW 102nd Bldg 115
Ft Lauderdale, Florida 33351 |
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Local Customer Pick Up |
Please order on our website and simply select customer pickup
as your shipping option, and we call you to see what day you
wish to pick up your order. It will be boxed and ready to go
for you when you arrive! |
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