We hope you find ordering from Aquatic Connection a pleasant experience. Aquatic Connection absolutely guarantees that you will not find healthier quality aquatic livestock from any other source.

General Information
To ensure you receive the healthiest livestock available and to reduce the travel stress on your ordered livestock, your order will be shipped overnight using the finest shipping procedures. Livestock, LiveRock/Live Sand, and Aquarium supplies are shipped seperately.

All orders are shipped via FedEx. The day your order ships, you will receive an e-mail containing your Federal Express tracking number so you can make arrangements to sign for your order upon scheduled arrival. Please note, our livestock guarantee requires a signature. No signature, no guarantee.

Acclimation To ensure the good health of your new arrivals, you may wish to get a head start on learning the procedures and make sure everything is on hand. Please follow the steps outlined on our website carefully. They will differ from your normal acclimation procedures from your local LFS, because the ordered livestock has been in shipping bags for a much longer time, so the acclimation instructions are very important. Acclimation Instructions

Returns & Other Notes

a)Aquarium Livestock - Because of the complex packaging procedures for aquarium livestock and our primary concern for the health and well-being of all specimens we ship, we cannot accept any returns of any aquarium livestock, no exceptions. Please make your selections carefully. 

b)Aquarium supplies - Upon receipt of unopened, unused and re-saleable product we will credit you for the returned items less a 25% restocking fee .

c) Freight Charges - Freight charges are never refunded. If your order was shipped free freight then the freight charge is calculated as 25% of the selling price or $5.00, whichever is higher.

d) Returns and exchanges - In the event that a return is nescessary, please email customerservice@Aquatic Connection for a Return Authorization Number. No returns will be accepted without one. All returns and exchanges of aquarium supplies are to be returned freight pre-paid and insured. There is no restocking fee for an exchange. On refunds, all freight charges and a 25% restocking fee will apply. No exceptions.

e) Shipping Damage - We apologize greatly for any product that is damaged in shipment and we will do everything possible to rectify the situation as fast as possible.

f) Extra Shipping Charge for Lighting Fixtures and light bulbs - Damage to lighting systems and light bulbs unfortunately is to common during shipping. Unfortunately the shipping companies will not insure either lighting units or light bulbs against breakage. Therefore to protect your shipment, we charge a special packaging/ materials fee, which we use to insure that light systems and light bulbs are delivered safely. If they are not, we cover the cost of the replacement unit or units whomever is at fault during shipping. Any number of replacement light bulbs may be ordered and only one $19.99 charge will apply. Each light unit ordered though, will have a $19.99 fee added since they are always packaged seperately.

g) Extra freight charges on large/and very fragile fish and corals - large and very fragile fish and corals requiring big bags and lots of water which will have higher shipping charges. There is no way to get around this. Packaging these specimens very large is nescessary to insure you receive a healthy fish or coral at your door, for your enjoyment. If you wish to know the charge, inquiries may be made at the time the order is placed.

h) Extra freight charges on heavy items such as chillers, aquariums, large pumps, etc. Extra freight charges will be added for these items. If you wish to know the charge, inquiries may be made at the time the order is placed.

i) Carrier fuel surcharge applies to all orders shipped. Unfortunately fuel costs continue to rise. All carriers have opted to add a special percentage charge on to the shipping bill, rather than make it a fixed cost. Since it is a variable percentage (due to changing fuel prices), the charge cannot be combined in the shipping charge. Also, on orders where there is free shipping, this charge is not covered and will be added to all invoices. If you wish to know the charge at the time of ordering, please ask.

j)Fedex Morning Deliveries - There is a $20.00 extra charge for all orders where delivery before noon is required. This is an additional charge Fedex charges, and therefore it needs to be passed along.