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Shipping & Ordering
Information
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We hope you find ordering from Aquatic Connection
a pleasant experience. Aquatic Connection absolutely guarantees
that you will not find healthier quality aquatic livestock from
any other source. |
Answers to Common Questions
on Shipping Livestock Orders
(Fish, Corals, Plants and Invertebrates)
Is There a Minimum Order? - Aquatic Connection Live will ship any size order.
However, for all orders under $75.00 without shipping, there
is an additional $10.00 that will be added to your invoice when
your order is charged.
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How do I determine my shipping costs? - The
rates you see in the charts below are what you pay. All rates
listed are for the contiguous 48 states. Live stock orders have
2 choices, Overnight Air, which is guaranteed overnight delivery
by the end of the next day; or Fedex Priority Overnight Air which
has an additional $10.00 in cost, which guarantees earlier delivery
in the day. For the exact guaranteed delivery time for your specific
area, you must contact Fedex Customer Service. Fedex phone number
: 1-800-463-3339. Use the origin zip code: 33351 for transit
times.
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How are livestock orders shipped?
- To ensure you
receive the healthiest livestock and to reduce the travel stress
, your order will shop via Fedex using our perfected shipping procedures.
LiveRock/Live Sand, and Aquarium supplies are all handled as
seperate orders, and shipped seperately.
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How will I know when my order is shipping? - The day
your order ships, you will receive an e-mail from Federal Express
containing your Federal Express tracking number so you can make
arrangements to sign for your order upon scheduled arrival.
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When will I recieve my tracking information? -
A tracking number will be emailed to you with information confirming
the location and time your package will arrive. Tracking information
is sent by email from FedEx (not Aquatic Connection Live). You
will receive your tracking number about one hour after shipments
depart from our facility which is usually between 8:00 PM and
9:00 PM EST.
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Is it possible to hold my order at a Fedex
Holding facility? - Yes you can. To reduce
stress on livestock and as a customer convenience to our customers,
Aquatic Connection Live endorses the use of qualified FedEx Hold
Facilities as your shipment destination. You must provide us
with the address, so to find your nearest hold facility...
Click
here to find your closest Fedex Facility
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Can I have my order shipped to a different
address? - Yes you can, as long as we
have your correct billing address on your order.
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Are Saturday Deliveries available for Livestock
orders? - FedEx does deliver Overnight
packages on Saturday but not all zip codes qualify for Saturday
Delivery service. A $22.50 charge per box will be added to your
invoice. To see if any Saturday service is available, check Fedex
link: Click
here to check availability
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Can Aquatic Connection ship out of the
continental U.S.A. ? - We cannot ship
to Hawaii, APO adresses, Post Office Boxes, Puerto Rico, other
U.S. Territories or other countries.
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Do I need to sign for my delivery? - Yes. For the well-being of your new aquarium livestock,
we ask that someone be available at the time of delivery to prevent
your new inhabitants from being exposed to the elements and extreme
temperatures. Because this is so important, it is a requirement
for our guarantee to apply.
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How do I get a head start on understanding
special acclimation of shipped livestock? -
To ensure the good health of your new arrivals, you may
wish to get a head start on learning the procedures and make
sure everything is on hand. Please follow the steps outlined
on our website carefully. They will differ from your normal acclimation
procedures from your local LFS, because the ordered livestock
has been in shipping bags for a much longer time, so the acclimation
instructions are very important.
Acclimation
Instructions
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Preparing
for Your New Arrivals
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How do I make sure my new Livestock is
compatable with what is in my tank and with each other? - First, please review Aquatic Connection
Live's Compatibility Charts to ensure your new arrival is welcome
in its designated aquarium.
Aquatic
Connection Live Saltwater Fish Compatability Chart
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What should I do with my aquarium before
my new arrivals come? - Make doubly sure you have a healthy aquarium before
your livestock arrives by performing a water change, making sure
your filter media is clean, and examining the general condition
of current inhabitants.
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How do I know my water is safe for new
arrivals? - There are many excellent test
kits on the market. Make sure you test your water parameters
before your livestock arrives. If the water is not up to the
requirements below, do a water change and recheck water parameters
again.
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Water Parameters
for a Healthy Saltwater Aquarium |
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Ammonia |
0.0 ppm |
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Nitrites |
0.0 ppm |
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Nitrates |
0.0 - 30 ppm |
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PH |
8.1 - 8.4 |
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Specific Gravity |
1.021 - 1.025 |
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Shipping
Chart Fish, Corals, Plants
& Inverts delivered in Florida |
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Order Subtotal |
FedEx Over Night
Shipping |
Packaging/Handling
Insurance/ Ice Packs and Heat Packs |
Total
Charges |
Saturday
Delivery Option |
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up to $100.00 |
$14.99 |
$9.99 |
$24.98 |
add $22.50 |
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over $100.00 |
Free |
$9.99 |
$9.99 |
add $22.50 |
1.To cover costs
associated with processing online orders, there's a $5.00 processing
charge added to all invoices at the time of processing, the
$5,00 addition will not show on your invoice and is added
at the time the order goes through credit card processing.
2.Order subtotal is after any coupons or discounts and before
any applicable sales tax or processing charges.
3.Free shipping never applies to Large, XLarge or Show size specimens
and delicate shipping specimens which require to be shipped in
large bags and/or large amounts of water. Though the shopping
cart will remove the shipping on your invoice, when we charge
your order, we will add it back on. This is nescessary to get
your specimens delivered to you in the quality condition we strive
for. If you wish to know the exact amount before ordering, do
not hesitate to contact our customer service department. If you
do not contact customer service for an exact shipping charge,
you are approving of any additional shipping charge nescessary
to have your specimens delivered to you in the quality condition
expected.
4. Please be aware that certain delicate and very large specimens
will require additional shipping beyond our normal listed amount.
If you wish to know the exact amount before ordering, do not
hesitate to contact our customer service department. If you do
not contact customer service for an exact shipping charge, you
are approving of any additional shipping charge nescessary to
have your specimens delivered to you in the quality condition
expected. |
Shipping
Chart Fish, Corals, Plants & Inverts
within the Continental USA |
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Order Subtotal |
Fedex Standard
Overnight Shipping |
Packaging/Handling
Insurance, Ice & Heat Packs |
Total Charges |
Upgrade to
Fedex Priority Overnight Shipping |
Saturday
Delivery Option |
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up to $399.99 |
$29.99 |
$14.99 |
$44.98 |
add $10.00 |
add $22.50 |
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over $399.99 |
Free |
$14.99 |
$14.99 |
add $10.00 |
add $22.50 |
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***Livestock Shipping to Alaska or Puerto Rico-
$79.98 total charges |
1.To cover costs
associated with processing online orders, there's a $5.00 processing
charge added to all invoices at the time of processing, the
$5,00 addition will not show on your invoice and is added
at the time the order goes through credit card processing.
2.Order subtotal is after any coupons or discounts and before
any applicable sales tax or processing charges.
3.Free shipping never applies to Large, XLarge or Show size specimens
and delicate shipping specimens which require to be shipped in
large bags and/or large amounts of water. Though the shopping
cart will remove the shipping on your invoice, when we charge
your order, we will add it back on. This is nescessary to get
your specimens delivered to you in the quality condition we strive
for. If you wish to know the exact amount before ordering, do
not hesitate to contact our customer service department. If you
do not contact customer service for an exact shipping charge,
you are approving of any additional shipping charge nescessary
to have your specimens delivered to you in the quality condition
expected.
4. Please be aware that certain delicate and very large specimens
will require additional shipping beyond our normal listed amount.
If you wish to know the exact amount before ordering, do not
hesitate to contact our customer service department. If you do
not contact customer service for an exact shipping charge, you
are approving of any additional shipping charge nescessary to
have your specimens delivered to you in the quality condition
expected.
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Shipping Chart Live Rock , Live Sand |
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Live Rock |
Live Sand |
Standard delivery method Fedex
Home Delivery
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Free Shipping during
our current promotion |
2 Day Air or Overnight Air Upgraded
Shipping available for an additional charge. Please call
customer service to add
this option to your order.
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2nd Day add 44.99
/ box ~ Request Quote |
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Free shipping Fedex
Home Delivery |
Packaging / handling/insurance
and box charges
Free |
Packaging / handling / insurance
and box charges
Free |
Live Rock and
Live Sand Notes
1.To
cover costs associated with processing online orders, there's
a $5.00 processing charge added to all invoices at the time
of processing, the $5,00 addition will not show on your invoice
and is added at the time the order goes through credit card processing.
2.Order subtotal is after any coupons or discounts and before
any applicable sales tax or processing charges.
2.There is no Free Live Rock or Live Sand Shipping outside the
continental USA. If you wish an exact shipping cost, please do
not hesitate to call or email service@aquacon.com.. |
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Shipping
Chart Aquarium Supplies
within the Continental USA |
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Order Subtotal |
Shipping Rate
FedEx Ground |
Packaging,insurance |
$0 - $99.99
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$4.99 |
$10.00 |
$100.00 - $199.99
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$8.99 |
$10.00 |
$200.00 - $399.99
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$14.99 |
$10.00 |
$400.00 - $599.99
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$19.99 |
$10.00 |
$600.00 and up
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$39.99 |
$10.00 |
a)Livestock Returns -
When we ship livestock, great care is taken to assure the animals
arrive in great shape to your door. If you wish to return a specimen,
you must use first request a return number, called an RMA Authorization.
You can receive your RMA number by emailing our service department
at service@aquacon.com. For the specimens healthy return, the
same shipping method we used to get your specimens to you must
be used when returning your specimens. We further suggest you
work with an aquarium center who can provide your specimens an
oxygen and saltwater filled container, packaged large enough,
and strong enough to safely ship the animal back. Please be aware
that if the specimens are in poor health when returned or worse
perish, credit will not be honored. If any help is needed you
may contact us at via email, at service@aquacon.com for help..With
all that said, it is most important to make your selections carefully
so you do not need to handle the tedious return procedures. Please
make your selections carefully.
b)Aquarium
supplies - If you wish to return a product, you
must first request a return number, called an RMA Authorization.
You can receive your RMA number by emailing service@aquacon.com.
Upon receipt of unopened, unused and re-saleable product we will
credit you for the returned items less a 25% restocking fee and
all shipping charges .
c) Freight
Charges - Freight charges
are never refunded. If your order was shipped free freight then
the freight charge is calculated as 25% of the selling price
or $5.00, whichever is higher.
d) To cover costs associated with processing
online orders,
there's a $5.00 processing charge added to all invoices at the
time of processing, the $5,00 addition will not show on your
invoice and is added at the time the order goes through credit
card processing.
e) Shipping
Damage - We apologize
greatly for any product that is damaged in shipment and we will
do everything possible to rectify the situation as fast as possible.
f)Please
be aware that certain delicate and very large specimens will
require additional shipping beyond our normal listed amount. If you wish to
know the exact amount before ordering, do not hesitate to contact
our customer service department. If you do not contact customer
service for an exact shipping charge, you are approving of any
additional shipping charge nescessary to have your specimens
delivered to you in the quality condition expected.
g) Free shipping
never applies to Large, XLarge or Show size specimens or delicate specimens which require to be shipped in large
bags and/or large amounts of water. Though the shopping cart
will remove the shipping on your invoice, when we charge your
order, we will add it back on. This is nescessary to get your
specimens delivered to you in the quality condition we strive
for. If you wish to know the exact amount before ordering, do
not hesitate to contact our customer service department. If you
do not contact customer service for an exact shipping charge,
you are approving of any additional shipping charge nescessary
to have your specimens delivered to you in the quality condition
expected.
h) Extra
freight charges on heavy and/or oversize items such as large lighting units, chillers, refugiums,
wet dry systems, etc. Extra
freight charges will be added for these items. If you wish an exact shipping cost, please
do not hesitate to email: service@Aquacon.com s.
I) Order
Cancellations will receive a full refund provided the order the order was not a special
order, and has not yet been picked up by Fedex for delivery.
All cancellations must be sent by either email or fax. Phone
cancellations are not acceptable since a written record of all
transactions must be kept. Please send email with subject line
"Cancel order# xxxxxxx".
J) Returns
and exchanges - In the event
that a return is nescessary, please email service@aquacon.com
for a Return Authorization Number. No returns will be accepted
without one. All returns and exchanges of aquarium supplies
are to be returned freight pre-paid and insured. There is no
restocking fee for an exchange. On refunds, all freight charges
and a 25% restocking fee will apply. No exceptions. |
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(c) Copyright 1996 - 2010
All pictures are copyrighted and usage is prohibited without
consent from Aquatic Connection Live in writing. |
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